AUTHOR=Francoeur Virginie , Morissette Joliann , Beaudry Catherine 
  
TITLE=Understanding digital transformation through the lens of change management: a case study in the art and cultural sector
  
JOURNAL=European Journal of Cultural Management and Policy
  
VOLUME=Volume 15 - 2025
  
YEAR=2026
  
URL=https://www.frontierspartnerships.org/journals/european-journal-of-cultural-management-and-policy/articles/10.3389/ejcmp.2025.15467
  
DOI=10.3389/ejcmp.2025.15467
  
ISSN=2663-5771
  
ABSTRACT=The cultural sector was hit hard by the COVID-19 pandemic, with economic losses estimated at US$750 billion suffered across the global cultural industry. In response to this crisis, digital transformations have a key role to play in ensuring the vitality of the cultural industry. This paper aims to understand the contribution of technological change in the arts and cultural sectors. Using the Culture Saguenay-Lac-Saint-Jean organization as a case study, our research demonstrates that individual, organizational and technology-readiness dispositions are key predictors of digital transformations in the cultural sector. Based on an action research approach, our study used a range of qualitative and quantitative methods to collect data over a 9-month period in 2022. In total, data from 7 individual and group interviews, 8 observations in 4 cities, 18 informal discussions, and 70 questionnaires were collected (response rate of 30% of the target population). Analyzed using Lewin’s Change Management Model, the results offer promising avenues for action, paving the way for an understanding of digital transformation in the arts and cultural sectors, an area often neglected in management research.